Smart FAQ Builder - Privacy Policy

Last updated: January 25, 2025

Important Notice

This Privacy Policy explains how Smart FAQ Builder collects, uses, and protects your information when you use our Shopify app. By using our app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Store Information

When you install Smart FAQ Builder, we collect the following information from your Shopify store:

Store Details: Store name, domain, contact email, and timezone
Product Information: Product titles, descriptions, images, prices, and inventory data
Store Configuration: Theme information, installed apps, and store settings
Usage Data: App installation date, feature usage, and interaction patterns

1.2 Generated Content

We store the FAQs generated by our app, including:

Generated questions and answers
FAQ customizations and edits
Display preferences and styling choices
Performance analytics and engagement metrics

1.3 Customer Data

We do not collect or store your customers' personal information. We may analyze anonymized customer interaction patterns with FAQs for improvement purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: Generate relevant FAQs based on your product information
App Functionality: Display FAQs on your store and provide customization options
Performance Analytics: Track FAQ effectiveness and provide usage insights
Customer Support: Respond to your questions and provide technical assistance
App Improvement: Enhance our algorithms and add new features
Compliance: Meet legal obligations and prevent abuse

3. Information Sharing and Disclosure

3.1 Third-Party Services

We may share your information with trusted third-party services that help us operate our app:

AI Providers (OpenAI):

Purpose: FAQ generation
Data Shared: Product descriptions (anonymized)

Cloud Hosting Services:

Purpose: Data storage and processing
Data Shared: All app data (encrypted)

Analytics Services:

Purpose: App performance tracking
Data Shared: Usage data (anonymized)

Customer Support Tools:

Purpose: Technical assistance
Data Shared: Store information as needed

3.2 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to protect our rights and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption: All data is encrypted in transit and at rest
Access Controls: Limited access on a need-to-know basis
Regular Audits: Security assessments and vulnerability testing
Secure Infrastructure: SOC 2 compliant hosting providers
Data Backup: Regular encrypted backups with secure storage

5. GDPR Compliance (EU Users)

If you're located in the European Union, you have additional rights under GDPR:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your personal data
Right to Portability: Receive your data in a machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Restrict Processing: Limit how we process your data

To exercise these rights, contact us at privacy@smartfaqbuilder.com

6. Data Retention

We retain your information for different periods based on the type of data:

Active Users: Data retained while app is installed and for 30 days after uninstallation
Generated FAQs: Retained for 90 days after app uninstallation for potential reinstallation
Analytics Data: Anonymized data may be retained indefinitely for service improvement
Support Records: Retained for 2 years for quality assurance and legal compliance

7. Your Rights and Choices

7.1 Account Information

You can view and update your account information through the Smart FAQ Builder dashboard at any time.

7.2 Data Deletion

You can request deletion of your data by:

Uninstalling the app from your Shopify store
Contacting us directly at support@smartfaqbuilder.com
Using the data deletion form in your app dashboard

7.3 Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link in any email or contacting us directly.

8. Cookies and Tracking

Our app uses cookies and similar technologies for:

Essential Functions: App authentication and session management
Analytics: Understanding app usage and performance (anonymized)
Preferences: Remembering your settings and customizations

You can control cookies through your browser settings, but disabling certain cookies may affect app functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

Standard Contractual Clauses (SCCs) for EU data transfers
Adequacy decisions by relevant data protection authorities
Binding Corporate Rules where applicable

10. Children's Privacy

Smart FAQ Builder is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. California Privacy Rights (CCPA)

If you're a California resident, you have the right to:

Know what personal information we collect about you
Know whether we sell or share your personal information
Access your personal information
Request deletion of your personal information
Not be discriminated against for exercising your privacy rights

Note: We do not sell your personal information to third parties.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

Post the updated policy on this page
Update the "Last updated" date at the top
Notify you of significant changes via email or app notification
Provide 30 days notice for material changes affecting your rights

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@smartfaqs.io Support: support@smartfaqs.io Website: https://smartfaqs.io

Mailing Address: Smart FAQ Builder [Your Business Address] [City, State, ZIP Code] [Country]

Data Protection Officer: support@smartfaqs.io

Shopify App Store Compliance

This privacy policy meets all Shopify App Store requirements and is designed to be transparent about our data practices. We are committed to protecting your privacy and handling your data responsibly.